Expo Orders Terms and Conditions

Kindly allow 1-3 weeks for us to process and email you the order details. Please remember to check your junk mail as well. Once your purchase has been dispatched, our courier partner will provide you with tracking details via mobile and/or email. A signature is required upon delivery of the goods.

Cancellations and ‘Change of Mind’ Policy

We kindly ask that you make your selection with care, as Coolkidz Australia does not accept cancellations for change of mind.

If you decide to cancel your order, a cancellation fee of 10% will be applied to the total price. In the event that a refund is granted, we will refund you for the original purchase price, excluding any delivery charges and/or cancellation fees. Additionally, if you wish to change the colour, an administrative fee of $50 will be incurred.

Lay-by Terms & Conditions

Deposit – A minimum deposit of 30% is required for each new lay-by
Terms – Lay-by is available for a 12-week term and full payment must be made by the finalisation date.
Payments – A minimum monthly payment of $300 is necessary. Please don’t forget to settle any remaining balance by the finalisation date mentioned in your welcome email.
Payment Methods – You can make payments using MasterCard, Visa, or debit cards (with a Visa or MasterCard logo), or opt for a direct bank transfer.
Cancellations – In the event that you decide to cancel your lay-by or encounter difficulties in making timely payments, we will refund the amount paid, minus a 10% cancellation fee from the total price.
No modification – Lay-by orders cannot be modified.
Collection – Lay-by items must be paid in full before goods can be dispatched.
Identification – Written confirmation must be received for any changes to your contact details, invoice requests, or lay-by cancellations.