Coolkidz Australia has one mission and that is to exceed our customer’s expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of receiving the goods at info@coolkidz.com.au

Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.

Address for returning good(s);

Coolkidz Australia Pty Ltd
237 Frankston-Dandenong Rd
Dandenong South, Victoria 3175
Australia

In the event that the good(s) are faulty, the customer may request a refund. In most cases, however, the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.

For any other inquiry regarding an order or product please email info@coolkidz.com.au


Change of Mind

Please choose carefully as we only offer refunds as required under the ACL. We do not offer refunds if you change your mind, make a wrong selection or if the postage time is not to your liking. We also do not offer a refund, repair or replacement on items where they have been misused by you after your purchase.


Product Recalls / Updates

UPPAbaby ALL-TERRAIN RIDGE Jogging Strollers

Manufactured between October 2021 – August 2022

Refer to product recall notice here

Identification:

A child not seated in the stroller can insert their fingers in the brake disc while the stroller is in use which can cause an amputation injury. 

Consumers can contact Coolkidz Australia by submitting their details in the form to arrange a replacement disc brake for both wheels free of charge.

Submit your details here

For further information, contact Coolkidz Australia’s customer service team on 1300 722 302 (Mon – Fri, 9 am – 5 pm AEST) or via email at support@uppababy.com.au

Tomy Australia Boon Flair Highchair

https://www.productsafety.gov.au/recalls/tomy-australia-%E2%80%94-boon-flair-highchair