Delivery

Free delivery on orders over $100

Standard delivery is free to anywhere in Australia on orders of $100 or more, whichever brands you mix in your order. Orders under $100 have a flat $12.95 standard delivery charge.

How your order arrives

Every brand ships from the Coolkidz warehouse in Victoria. If your order has large items, like a cot, dresser or stroller wagon, it may arrive in more than one delivery. You'll get a dispatch email with tracking for each parcel.

Same-day delivery in Melbourne

Same-day delivery is available to eligible Melbourne postcodes. See the same-day delivery terms for the postcode list and cut-off details.

Gifts from a registry

Buying from someone's gift registry? At checkout, send the gift to the parents' address or to yourself to give in person.

Where's my order?

Check your dispatch email for tracking. For anything else, call 1300 722 302 or visit help.coolkidz.com.au with your order number.

Returns

See our refund policy. For a faulty product, open a ticket at help.coolkidz.com.au.