Refunds & Recalls
Coolkidz Australia has one mission and that is to exceed our customer’s expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of receiving the goods at info@coolkidz.com.au.
Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.
Address for returning good(s);
Coolkidz Australia Pty Ltd
237 Frankston-Dandenong Rd
Dandenong South, Victoria 3175
Australia
In the event that the good(s) are faulty, the customer may request a refund. In most cases, however, the product(s) is replaced or repaired. It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.
For any other inquiry regarding an order or product please email info@coolkidz.com.au
Change of Mind
In addition to your statutory rights under the Australian Consumer Law, if you change your mind about an item, we are happy to offer you:
- an exchange or store credit within 7 days of purchase, this includes items that have not been shipped
For us to be able to process a Change of Mind return, your item(s) must be:
- returned with a proof of purchase (receipt or online order number)
- unopened, in original packaging with instruction manuals and accessories included and;
- returned with any bonus item(s) provided at the time of purchase.
Excluded from the Change of Mind Returns Policy are:
- Gift Cards and eVouchers
- discontinued or reduced to clear items
- Special order items
Note: A refund can only be provided to the same payment method used for the original transaction.
Product Recalls / Updates
UPPAbaby ALL-TERRAIN RIDGE Jogging Strollers
Manufactured between October 2021 – August 2022
Refer to product recall notice here.
Identification:
A child not seated in the stroller can insert their fingers in the brake disc while the stroller is in use which can cause an amputation injury.
Consumers can contact Coolkidz Australia by submitting their details in the form to arrange a replacement disc brake for both wheels free of charge.
For further information, contact Coolkidz Australia’s customer service team on 1300 722 302 (Mon – Fri, 9 am – 5 pm AEST) or via email at support@uppababy.com.au